CONTACT US

We Are Here to Help

At Dwellaroq, thoughtful customer service is an important part of the shopping experience.

Whether you have a question about an order, need assistance choosing a ring size, want additional necklace information, need help with a return, or would like to discuss a collaboration, our customer care team is available to assist.

Contact Our Customer Care Team

Email: service@dwellaroq.com
Website: dwellaroq.com

We aim to respond to customer inquiries within 24 hours on business days.

Response times may be longer during weekends, public holidays, promotional periods, or unusually busy periods.

Order Tracking

Once an order has been dispatched, available tracking information will be sent to the email address associated with your order.

Returns & Refunds

Eligible return requests may be submitted within 30 days after delivery.

Please contact us before returning merchandise so that we can review your request and provide the appropriate return instructions.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours after delivery.

Please include:

Your order number
A brief description of the issue
Clear photographs of the product
Photographs of the packaging where relevant

Product Questions

If you need information regarding materials, dimensions, necklace length, ring sizing, finishes, closures, jewelry care, or styling, please contact our customer service team.

Dwellaroq — Thoughtful jewelry, thoughtful service.

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