FAQ
Frequently Asked Questions
At Dwellaroq, we believe jewelry should combine thoughtful design, beautiful details, and effortless wearability.
Below are answers to some of our most frequently asked questions.
Materials & Product Details
Q: What materials are Dwellaroq necklaces and rings made from?
A: Materials vary depending on the individual product.
Our collections may include stainless steel, metal alloys, plated metals, brass, acrylic, resin, glass, faux pearls, crystals, rhinestones, synthetic stones, and other decorative materials.
Please review the applicable product page for available material information before purchasing.
Q: Are all Dwellaroq products made from the same material?
A: No. Materials, plating, finishes, stones, and decorative components vary between designs.
If you have a known sensitivity to a particular metal or material, please carefully review the available product information before placing an order.
Q: Is Dwellaroq jewelry hypoallergenic?
A: Only products specifically described as hypoallergenic, nickel-free, sterling silver, or made from another particular material should be considered as such.
Unless explicitly stated on a product page, such characteristics should not be assumed.
Rings & Sizing
Q: How do I choose my ring size?
A: Where fixed ring sizes are offered, please review the sizing information provided on the product page.
For the best result, measure the circumference or diameter of a ring that already fits the intended finger and compare it with the available sizing information.
Please note that finger size can vary slightly depending on temperature, time of day, and the width of the ring.
Q: Are your rings adjustable?
A: Some designs may be adjustable, while others are manufactured in fixed sizes.
Please review the individual product description before purchasing.
Avoid excessive bending of adjustable rings, as repeated or forceful adjustment may weaken the material.
Necklace Sizing
Q: How long are Dwellaroq necklaces?
A: Necklace lengths vary depending on the design.
Where available, chain length, pendant dimensions, and extension-chain information will be provided on the product page.
Product Appearance
Q: Will my jewelry look exactly like the photographs?
A: We make reasonable efforts to represent products accurately.
However, slight differences in color, finish, texture, proportions, stone placement, or appearance may occur because of lighting, screen settings, photography, manufacturing tolerances, handmade details, and production batches.
Minor variations do not necessarily indicate a defect.
Jewelry Care
Q: How should I care for my Dwellaroq jewelry?
A: To help preserve the appearance of your jewelry:
- Store jewelry in a clean and dry place.
- Keep individual pieces separate where possible.
- Avoid prolonged contact with water.
- Avoid perfume, hairspray, lotion, cosmetics, and household chemicals.
- Remove jewelry before swimming, showering, exercising, or sleeping where appropriate.
- Avoid excessive pulling or bending.
- Wipe jewelry gently with a soft, dry cloth after wearing it.
Q: Can plated jewelry change color over time?
A: Yes. Depending on the material and finish, fashion or plated jewelry may gradually change in appearance over time.
Factors such as moisture, skin chemistry, perspiration, cosmetics, perfume, chemicals, and storage conditions may affect the finish.
Proper care can help preserve its appearance for longer.
Orders & Shipping
Q: How long does it take to receive an order?
A: Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary.
Q: How can I track my order?
A: Once your order has been dispatched, available tracking information will be sent to the email address associated with your purchase.
Please allow time for the carrier's tracking system to update.
Damaged or Incorrect Products
Q: What should I do if my jewelry arrives damaged or incorrect?
A: Please contact service@dwellaroq.com within 48 hours of delivery.
Include your order number, a description of the issue, and clear photographs of the product and packaging.
Returns
Q: Can I return my jewelry?
A: Eligible products may be returned within 30 days after delivery, provided they remain unused, unworn, unaltered, undamaged, and in their original condition and packaging.
Still Have Questions?
Email: service@dwellaroq.com
Dwellaroq — Jewelry that makes the details yours.