SHIPPING POLICY
Shipping Policy
At Dwellaroq, we understand that receiving a new piece of jewelry is part of the shopping experience.
We work with logistics providers to help ensure orders are packaged carefully and delivered efficiently.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Orders placed during public holidays, weekends, promotional events, or unusually high-volume periods may require additional processing time.
The reference store currently publishes a 1–3 business-day order-processing period.
2. Estimated Delivery Times
For orders shipped to the United States, standard delivery generally takes approximately:
5–12 business days after dispatch
International delivery times may vary depending on:
- Destination
- Carrier
- Customs clearance
- Local delivery networks
- Public holidays
- Other circumstances outside our reasonable control
Shipping estimates are not guaranteed arrival dates.
The reference store currently estimates approximately 5–12 business days for standard U.S. delivery after dispatch.
3. Shipping Rates
Free Standard Shipping
Eligible orders of US$49 or more qualify for free standard shipping where the offer is available.
Orders Below US$49
Applicable shipping costs will be displayed during checkout according to your delivery destination and available shipping method.
Any geographic restrictions or exclusions will be displayed during checkout where applicable.
The reference store currently uses a US$49 free-standard-shipping threshold.
4. Tracking Your Order
After your order has been dispatched, available tracking details will be sent to the email address associated with your purchase.
Tracking information may take some time to update after a shipment is created.
5. International Orders
International shipments may be subject to:
- Import duties
- Customs charges
- Local taxes
- Brokerage fees
- Customs inspections
Unless otherwise stated at checkout, such charges may be the responsibility of the customer or recipient.
Customs procedures may also cause delivery delays.
6. Shipping Address Accuracy
Please carefully review your delivery information before completing your purchase.
Make sure the following details are correct:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
- Country
- Telephone number where required
Once an order has been dispatched, we may not be able to modify the delivery address.
Additional costs arising from incorrect or incomplete addresses may be the customer's responsibility where permitted by law.
7. P.O. Boxes
Some shipping providers may not support delivery to P.O. Boxes.
Where possible, we recommend providing a complete residential or business address.
8. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
You may receive multiple tracking numbers, and packages may arrive on different dates.
9. Delayed Packages
Delivery delays may occur because of:
- Customs processing
- Severe weather
- Carrier disruptions
- Public holidays
- High shipping volumes
- Incorrect delivery information
- Local transportation interruptions
If your tracking information has not updated for an unusual period, please contact service@dwellaroq.com.
10. Lost Packages
If you believe your shipment may be lost, contact our customer service team.
We will review available tracking details and, where appropriate, assist with an investigation through the shipping provider.
11. Damaged Deliveries
If your order arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours after delivery.
Please provide clear photographs of both the merchandise and packaging.
Shipping Support
Email: service@dwellaroq.com
Dwellaroq — Jewelry delivered with care.