PRIVACY NOTICE

Privacy Notice

Last Updated: September 20, 2026

This Privacy Notice explains how Dwellaroq, operated by Xiamen Yangyuanzhai Network Technology Co., Ltd., collects, uses, discloses, and protects personal information when you visit dwellaroq.com, place an order, create an account, communicate with us, or otherwise use our services.

1. Information We Collect

Depending on your interactions with Dwellaroq, we may collect:

Identity and Contact Information

Your name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information

Products purchased, order history, transaction details, shipping information, returns, refunds, and customer-service communications.

Payment Information

Payments may be processed by third-party payment providers.

We generally do not directly store complete payment-card numbers or card security codes on our own systems.

Account Information

If customer accounts are available, we may process login credentials, saved addresses, preferences, and information associated with your account.

Device and Usage Information

This may include IP address, browser type, device type, operating system, referring website, pages viewed, interactions, and similar technical information.

Shopping Activity

We may collect information about products viewed, searches, cart activity, purchases, and other interactions with dwellaroq.com.

Communications

When you communicate with customer service or otherwise contact us, we may retain the content of those communications.

2. How We Use Your Information

We may use personal information to:

  • Process and confirm purchases.
  • Facilitate payment processing.
  • Arrange shipping and delivery.
  • Provide tracking updates.
  • Process eligible returns and refunds.
  • Respond to customer inquiries.
  • Maintain customer accounts.
  • Prevent fraud and unauthorized transactions.
  • Maintain website security.
  • Improve our products and services.
  • Analyze website performance.
  • Personalize customer experiences where permitted.
  • Send promotional communications where permitted.
  • Satisfy legal, regulatory, tax, accounting, and compliance requirements.

3. How We Share Information

We may share personal information with service providers where reasonably necessary to operate Dwellaroq.

These providers may include:

Payment Processors

To process payments and help detect fraudulent transactions.

Shipping and Logistics Providers

To prepare, transport, track, and deliver orders.

E-Commerce and Technology Providers

To provide website hosting, online-store functionality, analytics, cybersecurity, and technical services.

Customer Service and Communications Providers

To assist with transactional communications or customer-support operations.

Marketing and Analytics Providers

Where permitted by applicable law, we may use service providers to measure campaigns, analyze website performance, or provide relevant advertising.

Professional Advisers

Including accountants, insurers, auditors, consultants, and legal advisers.

Government and Legal Authorities

Where disclosure is required by applicable law, regulation, court order, or lawful governmental request.

We do not sell personal information for monetary consideration.

Certain privacy laws may nevertheless classify certain advertising or analytics activities as a “sale,” “sharing,” or targeted advertising. Eligible customers may exercise applicable rights through our Your Privacy Choices page.

The reference store similarly states that it uses customer information for order fulfillment and website operations, works with logistics/payment/service providers, and does not sell customer data to third-party marketing agencies.

4. Cookies and Similar Technologies

Dwellaroq and our service providers may use cookies, pixels, local storage, and similar technologies to:

  • Operate website functionality.
  • Maintain shopping carts.
  • Remember preferences.
  • Analyze traffic.
  • Measure website performance.
  • Improve website security.
  • Prevent fraudulent activity.
  • Support personalization or advertising where permitted.

You may control certain cookies through your browser settings or any privacy preference tool made available on our website.

Disabling certain essential cookies may affect website functionality.

5. Marketing Communications

If you subscribe to Dwellaroq marketing communications, we may send information regarding:

  • New jewelry collections
  • Product releases
  • Special offers
  • Promotional events
  • Brand updates

You may unsubscribe from promotional emails at any time through the unsubscribe link in those messages.

You may still receive transactional communications regarding orders, shipping, returns, refunds, account activity, or customer service.

6. Data Security

We use reasonable organizational, administrative, and technical measures intended to help protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

No method of electronic transmission or data storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice.

This may include retaining information to:

  • Complete transactions.
  • Maintain accounting records.
  • Provide customer service.
  • Prevent fraud.
  • Resolve disputes.
  • Meet legal obligations.
  • Establish or defend legal claims.

8. International Data Processing

Dwellaroq serves customers internationally.

Personal information may therefore be processed or stored outside your country of residence.

Where required by applicable law, we take reasonable measures designed to protect information transferred internationally.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to eligible personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible information.
  • Restrict or object to certain processing.
  • Withdraw consent where applicable.
  • Request data portability where applicable.
  • Opt out of promotional communications.
  • Opt out of qualifying targeted advertising, sales, or sharing where applicable.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website is intended for a general consumer audience.

We do not knowingly collect children's personal information in violation of applicable law.

11. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes to our business, services, technology, or legal obligations.

The latest version will be published on dwellaroq.com.

Contact Our Privacy Team

Email: service@dwellaroq.com

Dwellaroq is operated by:
Xiamen Yangyuanzhai Network Technology Co., Ltd.

Registered Address:
Room 4070-1, No. 350 Changle Road, Huli District, Xiamen, Fujian Province, China

Website: dwellaroq.com

Dwellaroq — Your privacy matters.